MAYURPANKH TRADERS PVT. LTD. (“the Company”) is a Non-Banking Financial Company (NBFC) incorporated under the Companies Act, 1956/2013 and regulated by the Reserve Bank of India (RBI).
This Fair Practice Code (“FPC”) has been adopted in accordance with the RBI guidelines to ensure transparency, fairness, and ethical conduct in all lending and related activities of the Company.
The objective of this Code is to:
· Promote transparency in lending operations
· Ensure fair treatment of customers
· Protect customer interests
· Establish a clear grievance redressal mechanism
The Company shall provide clear and adequate information to customers regarding loan products, including eligibility criteria, documentation requirements, applicable charges, and key terms and conditions.
Loan applications shall be processed in a fair and non-discriminatory manner.
The Company shall communicate all key terms of the loan, including interest rate structure, fees, repayment schedule, and consequences of default, in a clear and understandable manner before loan sanction.
Loan disbursements shall be made only after completion of necessary documentation.
Post-disbursement changes, if any, shall be communicated to customers promptly.
The Company shall adopt ethical recovery practices and shall not resort to harassment, coercion, or intimidation.
Customer dignity and privacy shall be respected at all times.
The Company has established a grievance redressal mechanism to address customer complaints promptly and effectively.
Customers may contact the Company through the official contact details published on the website.
This Fair Practice Code shall be reviewed periodically and updated as required in accordance with regulatory changes.
